FAQ

Getting Started

What is Mocksy?

A test data generation platform for creating fake customers, orders, and SKUs. Build and test applications without using real customer data.

How do I get started?

Create an account, set up your organization, and generate an API key. Start making API calls or use the web interface to create and export data.

Do I need a credit card to sign up?

No credit card required for the free Starter plan. You'll only need to add payment information if you upgrade to Pro or Teams.

API & Integration

What does the API provide?

The Mocksy API provides endpoints for creating, reading, updating, and deleting customers, SKUs, and orders. All data is scoped to your organization and persists across API calls for consistent testing.

Is the API RESTful?

Yes, Mocksy uses a standard REST API with JSON responses. We follow REST conventions for resource naming, HTTP methods, and status codes.

Can I use webhooks?

Webhooks are available on Pro and Teams plans. Configure webhook endpoints to receive real-time notifications when data is created or updated.

What are the rate limits?

Rate limits vary by plan. Starter: 10 requests/second, Pro: 50 requests/second, Teams: 200 requests/second. Monthly quotas are based on your plan tier.

Data & Privacy

Is the data really fake?

Yes, all data generated by Mocksy is completely fake. We use libraries like Faker to generate realistic-looking names, emails, addresses, and phone numbers that don't correspond to real people.

How is my data isolated?

Every organization has completely isolated data. Database-level constraints ensure you can only access data belonging to your organizations. API keys are scoped to a single organization.

Can I delete my data?

Yes, you can delete individual records via the API or web interface, or delete your entire organization to remove all associated data.

Where is data stored?

All data is stored in secure, encrypted databases in US data centers. We use industry-standard security practices and encrypt data at rest and in transit.

Billing & Plans

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) via Stripe. Enterprise customers can arrange invoicing.

Can I cancel anytime?

Yes, you can cancel your subscription at any time. You'll retain access until the end of your current billing period, and your data will be preserved for 30 days.

Do you offer refunds?

We offer a 30-day money-back guarantee for annual plans. Monthly subscriptions are non-refundable, but you can cancel at any time.

Support

How do I get help?

Starter plans have access to community support via our documentation and forums. Pro and Teams plans include email support with priority response times.

Do you have API documentation?

Yes, comprehensive API documentation is available at docs.mocksyapp.com, including OpenAPI/Swagger specs, code examples, and integration guides.